Terms and Conditions for UK Service Provision

These Terms and Conditions set out the basis on which services are provided by the Company to customers in the United Kingdom. By placing a booking, confirming an order, or allowing work to proceed, the customer agrees to be bound by these terms. They are intended to create clear expectations for the service agreement, including how bookings are made, how charges are calculated, how cancellations are handled, and what happens if circumstances change. These terms apply to all UK service bookings unless a separate written agreement states otherwise.

Nothing in these terms affects any statutory rights that cannot lawfully be excluded or limited. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. The wording is designed for a general service contract and may be used across a range of service-based activities, provided that any additional sector-specific obligations are added where necessary.

In these terms, references to “customer”, “you”, or “your” mean the person, business, or organisation requesting the service. References to “we”, “us”, “our”, or “the Company” mean the service provider supplying the work. Words in the singular include the plural and vice versa where the context allows. Headings are included for convenience only and do not affect interpretation.

1. Booking Process

All service bookings are subject to acceptance by us. A request for a booking does not create a binding contract until we confirm availability and issue written or electronic confirmation. We may decline a booking for reasonable operational, legal, safety, or capacity-related reasons. Where a quotation is provided, it will normally remain valid for the period stated in the quotation, or if no period is stated, for a reasonable time only.

To make a booking, you must provide accurate and complete information, including the nature of the service required, the location, access details, any relevant site conditions, and any information that may affect performance, timing, or price. You are responsible for ensuring that all information supplied is correct. If the booking details are incomplete or inaccurate, we may revise the quotation, adjust the schedule, or refuse to proceed until the position is clarified.

Any date or time given for a service appointment is an estimate unless we expressly confirm otherwise in writing. We will use reasonable efforts to attend on the agreed date or within the agreed period, but delays may occur due to weather, traffic, supply issues, staff availability, safety concerns, or events beyond our control. Time shall not be of the essence unless we state this in writing.

If the service requires site access, you must ensure that we, our staff, contractors, or representatives can safely enter and leave the relevant location. You must also ensure that the working area is available and ready at the scheduled time. If access is prevented or delayed, we may charge for wasted attendance, rescheduling, waiting time, or any additional costs reasonably incurred.

2. Prices and Payments

Prices for our UK service terms are generally quoted in pounds sterling unless agreed otherwise. Unless stated, prices may exclude VAT, parking, congestion-related charges, permits, materials, consumables, specialist equipment hire, disposal fees, and any other extras required to deliver the service properly. We reserve the right to amend a quotation if the scope of work changes or if unforeseen conditions arise after the booking has been accepted.

Unless otherwise specified in the booking confirmation, invoices are payable within the period stated on the invoice or, where no period is stated, immediately on receipt. We may require a deposit, part-payment, or full advance payment before work begins or before ordering materials. Failure to pay on time may result in suspension of the service, cancellation of the booking, or recovery action, subject always to applicable law.

We may charge interest on overdue sums at the statutory rate or at any other rate permitted by law, calculated from the due date until payment is made in full. You will be responsible for any reasonable costs incurred in collecting overdue amounts, including debt recovery costs, court fees, and legal expenses where recoverable. Any payments made will first be applied to the oldest outstanding invoice unless we agree otherwise.

If a payment is reversed, declined, disputed without valid reason, or later found to be unauthorised, we may charge an administrative fee and suspend any ongoing or future services. We are not responsible for delays caused by incomplete payment processing, bank interruptions, or card security checks. If you are purchasing as a business customer, you must ensure that the person making the booking has authority to bind the business to the service and payment obligations.

3. Cancellations, Rescheduling and Customer Responsibilities

You may request cancellation or rescheduling by giving us reasonable notice before the scheduled service date. Any cancellation policy applicable to your booking will be confirmed at the time of order or in the relevant quotation. If no specific policy is stated, we may charge a reasonable cancellation fee to cover administration, reserved labour, and costs already incurred. In some cases, once work has started or materials have been ordered, cancellations may not be possible without full or partial payment.

We may cancel or reschedule a booking if necessary because of safety concerns, non-payment, inaccurate information, restricted access, adverse weather, staff illness, supply failure, legal restrictions, or other reasons outside our control. Where practical, we will offer a revised date or alternative arrangement. We will not be liable for losses resulting from a cancellation or delay where the cause is beyond our reasonable control.

The customer must ensure that the site is safe and suitable for the service being provided. You must disclose any hazards, security issues, asbestos concerns, fragile surfaces, utilities, pets, or other relevant risks before the appointment. If our staff reasonably believe the location is unsafe, inaccessible, unlawful, or materially different from what was described, we may stop or refuse the work and charge for time spent, travel, and any costs already incurred.

You are responsible for removing or securing valuables, confidential items, fragile possessions, and any obstructions that may interfere with the service. Unless we have expressly agreed to do so, we are not responsible for moving or storing personal property. Where we agree to handle items, that agreement is limited to the extent stated in the booking confirmation and subject to ordinary care and reasonable handling.

4. Performance of Services

We will provide the service provision agreement with reasonable skill and care and in accordance with any description agreed at the time of booking. If specifications or instructions are supplied by you, we are entitled to rely on them unless they are clearly unreasonable or unsafe. Any samples, descriptions, or examples are intended as guidance only and do not guarantee identical outcomes where variations are inherent in the nature of the work.

Any estimate of duration, output, or completion date is approximate unless confirmed otherwise in writing. We may need to pause or modify the service if we encounter unexpected conditions, defects, hidden damage, or additional work that was not reasonably foreseeable at the time of quotation. In those circumstances, we may issue a revised estimate or request further instructions before continuing.

If additional work is requested by you during the course of the booking, we may treat that as a separate chargeable variation. No variation will be binding unless accepted by us, and pricing for additional work may differ from the original quotation. Where a change affects timing or costs, we will communicate that as soon as reasonably possible.

Any materials, supplies, or equipment we provide remain our property until paid for in full if applicable law allows us to retain title. Risk in goods supplied may pass at the time stated in the booking confirmation or, if no specific time is stated, on delivery or installation as applicable. You must notify us promptly if anything appears defective, incomplete, or inconsistent with the agreed service description.

5. Waste, Disposal and Environmental Compliance

Where our work creates waste, spoil, packaging, or removed materials, the handling and disposal of that waste will be governed by applicable waste regulations, environmental rules, and any site-specific requirements that apply to the service. Unless otherwise agreed, we may remove only those items that are directly associated with the agreed work and are lawfully permitted to be handled or transported. You must disclose in advance whether any waste is hazardous, contaminated, restricted, or subject to special handling.

We may refuse to collect or transport waste that we reasonably consider unsafe, unlawful, non-compliant, or outside the scope of the service booking. If specialist disposal, transfer notes, permits, or third-party facilities are required, additional charges may apply. You are responsible for ensuring that waste placed for removal is correctly separated, identified, and made available in a lawful and accessible manner.

Where the law requires certain items or materials to be treated in a particular way, you must cooperate fully with our compliance procedures. This may include segregation of materials, providing declarations, ensuring proper packaging, or confirming the source and nature of the waste. We will not be responsible for non-compliance caused by inaccurate information supplied by you or by failure to follow lawful instructions.

If we are engaged to dispose of waste on your behalf, our responsibility is limited to the scope of the agreed collection or disposal service. We do not accept liability for pre-existing contamination, hidden hazards, or items that were misdescribed. If we are required to return waste, stop collection, or engage a specialist handler, you will be responsible for the reasonable additional costs incurred.

6. Liability and Limitations

Nothing in these service terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, our total liability arising out of or in connection with a booking, whether in contract, tort, negligence, misrepresentation, or otherwise, will be limited to the amount paid or payable for the specific service giving rise to the claim, except where a different limit is required by law.

We will not be liable for indirect, special, incidental, or consequential loss, including loss of profit, loss of business, loss of opportunity, loss of goodwill, loss of anticipated savings, or business interruption, whether such losses arise directly or indirectly. We are also not responsible for delays, defects, or failure caused by information or instructions supplied by you, third-party acts, unavoidable site conditions, or events outside our reasonable control.

Any claim relating to the service must be notified to us as soon as reasonably possible and in any event within a reasonable period after the issue arises. You must give us a fair opportunity to inspect, remedy, or mitigate the problem where appropriate. If you fail to take reasonable steps to reduce a loss, we will not be responsible for any increased damage that could have been avoided.

We do not exclude liability for the acts or omissions of our employees or contractors where such liability is imposed by law, but our responsibility will be limited to the extent permitted. If we provide advice, any guidance is given on the basis of the information available at the time and should not be treated as a guarantee of outcome unless expressly stated in writing. Your own obligations remain in force throughout the booking.

7. Force Majeure

We shall not be liable for any failure or delay in performing the service where that failure or delay is caused by events beyond our reasonable control. These may include severe weather, fire, flood, epidemic, public health restrictions, transport disruption, utility failure, strikes, civil unrest, acts of government, shortages of materials, or failures of third parties. In such circumstances, performance will be suspended for the duration of the event and any reasonable aftermath.

If a force majeure event continues for an extended period, either party may be entitled to cancel the affected booking by written notice. If cancellation occurs after work has partially been completed, you will remain responsible for the value of work already carried out, materials ordered, and other reasonable costs properly incurred up to the date of cancellation. We will act fairly and in good faith when applying this clause.

8. Governing Law and Disputes

These UK service T&Cs and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, unless another part of the United Kingdom is required to apply by mandatory law or the parties expressly agree otherwise in writing. The parties agree that the courts having jurisdiction under the applicable legal framework will have authority to hear disputes relating to the service agreement.

Before starting formal proceedings, the parties should first try to resolve any disagreement by good-faith discussion and by exchanging relevant information. If a dispute cannot be resolved amicably, either party may pursue any lawful remedy available. If you are a consumer, nothing in these terms is intended to remove rights that apply under mandatory consumer protection law. If you are acting in the course of business, you confirm that you have authority to enter into the booking and accept these terms on behalf of your organisation.

These terms may be updated from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will apply to that booking unless a later version is expressly agreed in writing. If you continue to place bookings after an update, that may be taken as acceptance of the revised terms for future services.

9. General Provisions

We may assign or transfer our rights and obligations under these terms to another organisation where this does not materially reduce your rights. You may not assign your booking or obligations without our prior written consent. Any waiver of a breach will not operate as a waiver of any later breach. If we do not enforce a right immediately, that does not mean we have waived that right.

If any part of these terms is found unenforceable, the remainder will continue to apply. No person other than the parties to the booking has any rights to enforce these terms unless such rights are expressly provided by law. These service conditions represent the full agreement between the parties regarding the relevant booking and supersede prior discussions, representations, or understandings relating to the same subject matter.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms and conditions. You further confirm that you have authority to accept them on behalf of any other person or business involved in the booking. These provisions are intended to provide a fair and balanced framework for the supply of services, payment, cancellation, compliance, and liability in the United Kingdom.